State the need, or opportunity for the Brief.
Investigating an Issue is about looking into a situation; considering its’ history, and today. The purpose is to get an overview of what is going on – thinking about how a system is organised, managed and sustained; with a view to improve it.
OBSERVE –• How the system currently functions
• What makes the system work
• The business services that surround the system, and products offered
• Technology behind the product, and the various parts that it is made out of
• Who created the product, and their target market/s